Several users of the brokerage firm Zerodha reported technical issues on Tuesday, primarily related to order placement and execution problems on the trading platform Kite. This led to frustration among users, who turned to social media platforms like X to voice their complaints.
Nature of the Glitch
Users complained about orders not being executed, orders not exiting the platform properly, and overall issues with trading functionality. The outage monitoring website Downdetector recorded approximately 111 reports, with a significant number of complaints originating from cities like Nagpur, Mumbai, and Delhi.
User Frustration
A considerable percentage of users, about 73%, reported issues with trading, while 28% encountered problems with the website itself, and 3% faced login-related issues. Many users expressed their frustration on X, highlighting their inability to trade effectively due to the technical glitch.
User Complaints
Users took to X to express their concerns and dissatisfaction. Some users complained about executed trades not reflecting in their positions, leading to confusion and potential losses. One user directly held Zerodha responsible for losses incurred during the glitch, questioning the accountability of the platform for such issues.
Zerodha’s Response
Acknowledging the technical problem, Zerodha issued an update on X after some time, informing users that the issue causing positions to not display properly had been resolved. The company expressed regret for the inconvenience caused to users due to the glitch.
Previous Incidents
This isn’t the first time Zerodha has faced technical challenges. In June, the platform experienced an outage related to its internet service providers and data feeds on Kite. However, the company managed to resolve the issue promptly.
